Shipping Policy 
Effective Date: 5/31/23

Thank you for shopping at The French Seam! This Shipping Policy outlines the terms and conditions regarding the shipment of products from our website, www.thefrenchseam.com. By placing an order with us, you agree to the following shipping terms and conditions.

We offer flat-rate shipping for all orders placed on our website, www.thefrenchseam.com. The flat-rate shipping fee will be applied to your order during the checkout process. Please note the following details regarding our flat-rate shipping:

Flat-Rate Shipping Fee:

The flat-rate shipping fee will be clearly displayed at the checkout page before you confirm your order.

The shipping fee is a fixed amount, regardless of the size, weight, or destination of your order.

Domestic Shipping:

Our flat-rate shipping option is available for both domestic orders only.

For international orders, please email The French Seam for a shipping quote; additional customs duties, taxes, and fees may apply. The recipient of the package is responsible for any such charges imposed by their country's customs authorities.

Delivery & Processing Time:

All orders are typically processed within 1-3 business days, excluding weekends and holidays.

During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience during such times.

The estimated delivery time for your order will depend on your location.

Please note that the estimated delivery time does not include the processing time mentioned in our processing time policy.

Tracking Your Order:

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package.

You can also track your order by logging into your account on our website and accessing the order history section.

Lost or Stolen Packages:

The French Seam is not responsible for any lost, stolen, or misplaced packages after they have been shipped.

If you believe your package has been lost or stolen, please contact the shipping carrier directly and provide them with your tracking number for assistance.

Address Accuracy:

It is the responsibility of the customer to provide accurate and complete shipping information.

The French Seam is not responsible for any delays or additional charges incurred due to incorrect or incomplete shipping addresses provided by the customer.

If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that the changes can be made once the order has been processed.

Contact Us:

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact our customer support team via email at info@thefrenchseam.com or through our contact information on the website.

Please note that this shipping policy is subject to change without prior notice.

Return Policy
Effective Date: 5/1/2011

At The French Seam, we take pride in the quality and craftsmanship of our products. Each item is carefully inspected before shipment to ensure you receive the best. Due to the nature of our products and in order to maintain our high standards of hygiene and customer satisfaction, we currently do not offer returns or exchanges.

We understand that shopping online can sometimes be challenging, and we want to ensure that your experience with us is as pleasant as possible. Here are a few important points regarding our return policy:

Final Sale: All purchases made through our website, www.thefrenchseam.com, are considered final. We encourage you to review your order carefully before finalizing it.

Price Adjustments: Please note that we do not offer price adjustments. All prices are as listed at the time of purchase. This policy ensures fairness to all of our customers and enables us to offer you high-quality products as the best possible prices.

Damaged or Incorrect Items: In the rare event that you receive a damaged or incorrect item, please contact us within 72 hours of receipt. We will work with you to resolve the issue as quickly as possible. Please include your order number, a brief description of the issue, and any relevant photos when you contact us at info@thefrenchseam.com.

Customer Satisfaction: Your satisfaction is important to us. If you have any concerns or feedback about your order, please do not hesitate to reach out to our customer support team. We are here to help and ensure that your shopping experience with The French Seam is enjoyable.

Contact Us: For any questions regarding our return policy or if you need assistance with your order, please contact our customer support team via email at info@thefrenchseam.com or through our contact information on the website.

We reserve the right to modify or update this return policy at any time without prior notice. Your continued use of our website and placement of orders constitutes your agreement to be bound by the terms of the current return policy.

Thank you for understanding, and thank you for choosing The French Seam.