Effective Date: 5/31/23
Thank you for shopping at The French Seam! This Shipping Policy outlines the terms and conditions regarding the shipment of products from our website, www.thefrenchseam.com. By placing an order with us, you agree to the following shipping terms and conditions.
We offer flat-rate shipping for all orders placed on our website, www.thefrenchseam.com. The flat-rate shipping fee will be applied to your order during the checkout process. Please note the following details regarding our flat-rate shipping:
Flat-Rate Shipping Fee:
The flat-rate shipping fee will be clearly displayed at the checkout page before you confirm your order.
The shipping fee is a fixed amount, regardless of the size, weight, or destination of your order.
Our flat-rate shipping option is available for both domestic orders only.
For international orders, please email The French Seam for a shipping quote; additional customs duties, taxes, and fees may apply. The recipient of the package is responsible for any such charges imposed by their country's customs authorities.
Delivery & Processing Time:
All orders are typically processed within 1-3 business days, excluding weekends and holidays.
During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience during such times.
The estimated delivery time for your order will depend on your location.
Please note that the estimated delivery time does not include the processing time mentioned in our processing time policy.
Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package.
You can also track your order by logging into your account on our website and accessing the order history section.
Lost or Stolen Packages:
The French Seam is not responsible for any lost, stolen, or misplaced packages after they have been shipped.
If you believe your package has been lost or stolen, please contact the shipping carrier directly and provide them with your tracking number for assistance.
It is the responsibility of the customer to provide accurate and complete shipping information.
The French Seam is not responsible for any delays or additional charges incurred due to incorrect or incomplete shipping addresses provided by the customer.
If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that the changes can be made once the order has been processed.
If you have any questions or concerns about our shipping policy or need assistance with your order, please contact our customer support team via email at firstname.lastname@example.org or through our contact information on the website.
Please note that this shipping policy is subject to change without prior notice.